Frequently Asked Questions
Everything you need to know about your Keychron mechanical keyboard.
When will my order be shipped?
Orders are typically processed within 2 business days. Shipping times vary by destination, but most international orders arrive within 7 to 15 business days via DHL or FedEx.
What is your return policy?
We offer a 7-day return policy for items in original, unopened packaging. If the product is defective upon arrival, please contact our support team within 7 days for a replacement or refund.
Are Keychron keyboards compatible with Mac and Windows?
Yes, all Keychron keyboards are designed with a unique Mac layout and include additional keycaps for Windows compatibility. You can easily toggle between systems using a physical switch on the side.
How do I check the warranty on my keyboard?
Every Keychron keyboard comes with a 12-month limited warranty that covers defects in materials and workmanship under normal use.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay.
Do I have to pay for customs duties and taxes?
Depending on your country's regulations, your order may be subject to import duties and taxes once the shipment reaches your border. These charges are the responsibility of the customer.