Returns & Exchanges

We want you to be fully satisfied with your Keychron mechanical keyboard, which is why we offer a 7-day return policy for items in original condition. Please note that shipping costs for returns are the responsibility of the customer unless the product is defective.

Return Process

• 1.
  Initiate a Return Request

  Contact our support team at support@keychron.com within 7 days of delivery to request a Return Merchandise Authorization (RMA) number.

• 2.
  Prepare Your Package

  Securely pack your keyboard in its original packaging, including all cables, keycap pullers, and documentation to ensure a full refund.

• 3.
  Ship the Item

  Affix the provided RMA label to your package and ship it via a trackable courier service to our designated returns warehouse.

• 4.
  Inspection and Refund

  Once our technicians verify the item's condition, we will process your refund to your original payment method within 7 to 10 business days.